PRIVACY

Credit Card Security

We take payment using Stripe through our web providers SquareSpace.

As Stripe is one of the world’s largest and most well established payment providers on the internet, we have chosen to entrust our payment security to them. Stripe has been certified as a PCI Level 1 Service Provider.

If you have any concerns or would prefer to place your order in another way, please email us at:

info@sendabox.co

Privacy Policy

We (Send a Box Limited) are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Send a Box Ltd collects the information directly and does not disclose buyers information to third parties.

All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998 (the Act). For the purposes of the Act, the data controller’s details are:

 

Name: Send a Box Limited (company number 9702470)

Address: 5 Lee Street, Louth, LN11 9HJ

 

Information we collect from you

We may collect and process the following data about you:

Information you give us. You may give us information through our website at www.sendabox.co, including by placing an order on our website, or by corresponding with us by phone, email or otherwise. The information you give us is likely to include your name, address, email address and phone number, financial and credit card information (which, as stated above, is processed and dealt with by Stripe).

Information we collect about you. Each time you visit our website we may automatically collect technical information, including your IP address, your login information, browser type and version, time zone setting, operating system and platform and information about your visit e.g. page interaction information, products you’ve viewed and searched for or added to your basket, errors and page response times and URLs clicked from and to our website.

Information we receive from other sources. We may receive information about you from third parties we work closely with e.g. business partners, sub-contractors such as Stripe, delivery services, advertising networks and analytics providers.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to better help us understand our customers and to provide you with a good experience when browsing our website and to improve our website.

You can disable the use of cookies if you wish. You can learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser.

How we use your information

Information you give to us

We use this information to provide you with the goods and services that you order from us, to notify you about changes to our service and to ensure our website is presented in the most efficient manner for you.

If you opt-in during the registration and/or order process, we may use this information to provide you with information about goods and services we feel may interest you. You will only be contacted by electronic means (email or text) and only through types of communication you have consented to be contacted on. Any marketing we send will include an unsubscribe option. You have the right to ask us not to process your personal information for marketing purposes.

We do not sell our mailing lists to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by emailing us at info@sendabox.co

Information we collect about you

We use this information to administer our website, for internal operations such as troubleshooting, to improve our website, to allow you to participate in the interactive features of our website, to keep our website safe and secure, to understand and measure the effectiveness of our advertising and to deliver relevant advertising, and to make recommendations to you about goods and services that may interest you.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. Depending on the type of information we receive, we may use this information for the purposes set out above.

Disclosure of your information

We may share your information within our company group.

We may share your information with selected third parties, including.

Business partners, suppliers and sub-contractors for the performance of contracts we enter into with them or you (including Stripe).

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

Analytics and search engine providers to assist us in the improvement and optimisation of our website.

We may disclose your information to third parties if we sell or buy any business or assets or if Send a Box Limited or substantially all of its assets are acquired by a third party.

We may also disclose your information if we have to comply with any legal obligation or enforce or apply our terms of use, to protect the rights, property, or safety of Send a Box Limited, our customers or others.

Where we store your personal data

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By allowing us to collect your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information

The Act gives you a right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this change. Please check back frequently to see updates or changes.