PRIVACY

Credit Card Security

We take payment using Stripe through our web providers SquareSpace.

As Stripe is one of the world’s largest and most well established payment providers on the internet, we have chosen to entrust our payment security to them. Stripe has been certified as a PCI Level 1 Service Provider.

If you have any concerns or would prefer to place your order in another way, please email us at:

info@sendabox.co

Privacy Policy

We (Send a Box Limited) are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Send a Box Ltd collects the information directly and does not disclose buyers information to third parties.

All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998 (the Act). For the purposes of the Act, the data controller’s details are:

 

Name: Send a Box Limited (company number 9702470)

Address:

Theataccounts, The Oakley

Kidderminster Road

Droitwich

Worcestershire

WR9 9AY

 

Information we collect from you

We may collect and process the following data about you:

Information you give us. You may give us information through our website at www.sendabox.co, including by placing an order on our website, or by corresponding with us by phone, email or otherwise. The information you give us is likely to include your name, address, email address and phone number, financial and credit card information (which, as stated above, is processed and dealt with by Stripe).

Information we collect about you. Each time you visit our website we may automatically collect technical information, including your IP address, your login information, browser type and version, time zone setting, operating system and platform and information about your visit e.g. page interaction information, products you’ve viewed and searched for or added to your basket, errors and page response times and URLs clicked from and to our website.

Information we receive from other sources. We may receive information about you from third parties we work closely with e.g. business partners, sub-contractors such as Stripe, delivery services, advertising networks and analytics providers.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to better help us understand our customers and to provide you with a good experience when browsing our website and to improve our website.

You can disable the use of cookies if you wish. You can learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser.

How we use your information

Information you give to us

We use this information to provide you with the goods and services that you order from us, to notify you about changes to our service and to ensure our website is presented in the most efficient manner for you.

If you opt-in during the registration and/or order process, we may use this information to provide you with information about goods and services we feel may interest you. You will only be contacted by electronic means (email or text) and only through types of communication you have consented to be contacted on. Any marketing we send will include an unsubscribe option. You have the right to ask us not to process your personal information for marketing purposes.

We do not sell our mailing lists to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by emailing us at info@sendabox.co

Information we collect about you

We use this information to administer our website, for internal operations such as troubleshooting, to improve our website, to allow you to participate in the interactive features of our website, to keep our website safe and secure, to understand and measure the effectiveness of our advertising and to deliver relevant advertising, and to make recommendations to you about goods and services that may interest you.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. Depending on the type of information we receive, we may use this information for the purposes set out above.

Disclosure of your information

We may share your information within our company group.

We may share your information with selected third parties, including.

Business partners, suppliers and sub-contractors for the performance of contracts we enter into with them or you (including Stripe).

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

Analytics and search engine providers to assist us in the improvement and optimisation of our website.

We may disclose your information to third parties if we sell or buy any business or assets or if Send a Box Limited or substantially all of its assets are acquired by a third party.

We may also disclose your information if we have to comply with any legal obligation or enforce or apply our terms of use, to protect the rights, property, or safety of Send a Box Limited, our customers or others.

Where we store your personal data

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By allowing us to collect your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information

The Act gives you a right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this change. Please check back frequently to see updates or changes.

This privacy policy applies between you, the User of this Website and Send a Box Ltd, the owner and provider of this Website. Send a Box Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.sendabox.co/terms-and-conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;

references to sub-clauses, clauses, schedules or appendices are to sub- clauses, clauses, schedules or appendices of this privacy policy;

a reference to a person includes firms, companies, government entities, trusts and partnerships;

"including" is understood to mean "including without limitation";

reference to any statutory provision includes any modification or amendment of it;

the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Send a Box Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Send a Box Ltd is the "data controller". This means that Send a Box Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

name;

contact Information such as email addresses and telephone numbers;

IP address (automatically collected);

web browser type and version (automatically collected);

operating system (automatically collected);

anything required to take the customers payment and to send the purchased item, e.g. a delivery address etc.;

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways: a. data is given to us by you; and
b. data is collected automatically.

Data that is given to us by you

7. Send a Box Ltd will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you register with us and set up an account to receive our products/services;

c. when you make payments to us, through this Website or otherwise; d. when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;
b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

13. We may share your Data with the following groups of people for the following reasons:

any of our group companies or affiliates - we own and run JamPot Business Consultancy Limited, so to ensure the proper administration of the Send a Box website and business all information is shared with "ourselves" at JamPot. ;

our employees, agents and/or professional advisors - to obtain any advice needed or for delivery information to get the purchased item sent. ;

in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e- mail address: info@sendabox.co.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

Tomakeenquiries,exerciseanyofyourrightssetoutabove,orwithdrawyour consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@sendabox.co.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.

WewillonlytransferDataoutsidetheEEAwhereitiscompliantwithdata protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

26. ThisWebsitemay,fromtimetotime,providelinkstootherwebsites.Wehave no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

27. Send a Box Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Send a Box

Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

WemayalsodiscloseDatatoaprospectivepurchaserofourbusinessorany part of it.

Intheaboveinstances,wewilltakestepswiththeaimofensuringyour privacy is protected.

Cookies

ThisWebsitemayplaceandaccesscertainCookiesonyourcomputer.Senda Box Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Send a Box Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Send a Box Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie

YoucanfindalistofCookiesthatweuseintheCookiesSchedule.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

YoucanchoosetodeleteCookiesatanytime;howeveryoumayloseany information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

38. Formoreinformationgenerallyoncookies,includinghowtodisablethem, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

Youmaynottransferanyofyourrightsunderthisprivacypolicytoanyother person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

Ifanycourtorcompetentauthorityfindsthatanyprovisionofthisprivacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

ThisAgreementwillbegovernedbyandinterpretedaccordingtothelawof England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

43. SendaBoxLtdreservestherighttochangethisprivacypolicyaswemay deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Send a Box Ltd by email at info@sendabox.co.

07 September 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary
We use the following strictly necessary cookies:

Description of Cookie

Purpose

Strictly necessary cookies

e use this session cookie to remember you and maintain your session whilst you are using our website

Analytical/performance
We use the following analytical/performance cookies:

Description of Cookie

Purpose

Analytical or performance cookies

We use this cookie to help us analyse how users use the website