TERMS & CONDITIONS
About these Terms
These are the terms and conditions on which we supply our boxes of products to you (a Box / the Boxes). Our Boxes contain a selection of handpicked products we think you’ll love - the website has a range of Boxes you can order.
You should read these terms carefully before you order a Box. They tell you who we are, how we will provide the Boxes to you, what to do if there is a problem and other important information.
We’d welcome your comments on our terms - if you see something you’re not sure about, just drop us a line on firstname.lastname@example.org
At Send a Box Ltd we are completely dedicated to your total satisfaction.
If you have any suggestions or comments regarding our Boxes please email us at email@example.com
Our Contact Details:
Send a Box Ltd
5 Lee Street
Email: firstname.lastname@example.org (It really is a .co, we are funky like that)
Registered in England and Wales no: 9702470
Ordering Boxes and payment
You can use our website at www.sendabox.co to place an order for Boxes from us. Simply select the Box that has taken your fancy, click on the 'Add to Cart' button, fill in the details asked, proceed to checkout, and leave the rest to us. We also sell extras that you may want to add into the Box. Go ahead and use the same process to do this.
The order process will give you the chance to review your order before placing it, so you can check that you’re ordering the Boxes you want.
The price of the Boxes will be set out on the website (and includes VAT). We’ll do our best to make sure that the price of the Boxes is correct at all times.
We’ll send you an email to confirm your order - our contract with you comes into existence when we send you that email.
If, for some reason, we can’t accept your order, we will tell you in writing and you will not be charged for a Box. This may be because some of our products are out of stock, because we have identified an error in the price or description of one of our Boxes or a product or because we are unable to meet a delivery deadline you have specified.
We only sell to the UK at this stage - we can’t accept orders from or deliver to addresses outside the UK.
Boxes and Products
Our website contains pictures of the products in our Boxes. We make every effort to display our products accurately, but bear in mind that the products in your Box may look slightly different when you get them. In particular, the packaging may vary from the pictures on the site.
Our website will allow purchases of extras/ad ons without purchasing a Box. However our policy is to not sell extras or ad ons without purchasing a Box. This is made clear on the website and here in the terms. If you purchase an ad-on/ extra without purchasing a Box you will be refunded at the earliest convenient point.
Changing your order
If you want to change a Box once you have ordered it, please let us know. We will try to accommodate changes if we can, but we may be unable to.
We will let you know if it’s possible to make a change you’ve requested. For some changes, there may be a change to the price and/or delivery time of your Box. We’ll let you know about this and you’ll have the chance to confirm you want to go ahead.
In the unlikely event of supply difficulties, Send a Box Ltd reserve the right to substitute any product with any other type of equal quality and value. We aim to keep the void fill in our boxes the colour that are shown in the photos on our website. However we reserve the right to substitute the colour of the void fill in the unlikely event of supply difficulties.
Changes to products
We may change our Boxes and products to reflect changes in relevant laws and regulatory requirements.
We regularly refresh the products in our Boxes to ensure our customers get the best products we can offer. Check back often to see the latest Boxes!
Delivery of your order
The price of your Box includes second class royal mail postage. Orders placed before 4pm should be dispatched on same day.
You may be able to select alternative delivery options during the order process but this may increase the price of your Box.
During the order process we will let you know when we are aiming to provide you with your Box. We’ll deliver Boxes within 30 days after the day we accept your order. That 30 day promise won’t apply if the delivery of the Boxes is delayed by an event outside of our control, such as delays in the postal network or failure of a courier service. If it looks like your Box is going to be delayed, we’ll do our best to let you know and to minimise the delay.
We cannot deliver to PO boxes or BFPO addresses.
You have legal rights if we deliver your Box late. You can treat our contract as ended if we refuse to deliver your Box and we don’t have a good reason to do so.
You are responsible for the Box once we deliver it to the address you provide us.
Your rights to end our contract
You have a legal right to cancel the contract within 14 days of receiving your Box, except if your Box contains food or other perishable goods.
If you want to cancel the contract, let us know by phone or email (our contact details are on page 1 of these terms). Once we’ve confirmed your cancellation, you can return the Boxes to us. We’ll pay the costs of return where products in the Box were faulty.
You cannot return individual products from a Box: you can only cancel your order for the whole Box and you must return the whole Box.
We will refund you the price you paid for the Box (including delivery) but please note that we may reduce the refund you receive if you have used any of the products in the Box.
We’ll make any refund you are owed within 14 days of us receiving your returned Box. We cannot issue a refund until we have received your returned Box.
Our rights to end the contract
We can end the contract with you if you break it, for example if you:
fail to pay for your Box when payment is due
you don’t allow us to deliver your Box to you despite us making reasonable attempts
you don’t provide us with information necessary for us to provide your Box
If we end the contract, we’ll refund any money you have paid if you have not received your Box but may deduct or charge you an amount as compensation for the costs we will incur because you broke the contract.
Your legal rights
We are under a legal duty to supply Boxes that conform with this contract.
Here is a summary of your key legal rights (these are subject to certain exceptions):
For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Our responsibility for loss or damage suffered by you
We are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or our failure to use reasonable care and skill. Loss is “foreseeable” if it is either obvious it will happen or if, at the time the contract was made, both we and you knew it might happen (e.g. if you discussed it with us during the sales process.
We don’t limit our liability to you where it is unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Boxes as summarised above and for defective products under the Consumer Protection Act 1987.
We only supply these products for domestic use. If you use the Boxes or any products in them for any commercial, business or re-sale purposes we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
We sell these Boxes to you. To the fullest extent permitted by law, we will not be liable if you gift the Boxes or any products in them to somebody else.
Your personal information
During the order process, you will be providing us with certain personal informtion such as your name, email address and phone number and address. We may also collect information about you and your computer as you use our website.
We will use this information:
to supply Boxes to you
to process payments
to analyse and improve our website and services
if you agree during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
Other key terms
We can transfer our rights and obligations to another organisation. We will tell you if this happens and it won’t affect your rights under the contract.
You need our consent to transfer your rights under these terms to somebody else.
This contract is between us and you. Nobody apart from us and you has any rights under the contract.
If a court finds part of this contract illegal, the rest of the contract will be unaffected.
If we don’t exercise our rights immediately, we can still do so at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the Boxes in the English courts. If you live in Scotland you can use the Scottish courts or the English courts. If you live in Northern Ireland you can use the Northern Irish or the English courts.
Credit Card Security
The information contained in this website is for general information purposes only. The information is provided by Send a Box Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Send a Box Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse/agree with the views expressed by them.
Every effort is made to keep the website up and running smoothly, our website is supported through SquareSpace. However, Send a Box Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.